Shipping, Returns and Refund Policies

We endeavour to ship out all orders within 2 working days of receiving them. If for some reason we are unable to do this we will contact you either by phone or email.

Our shipping is via Fastway Couriers and Australia Post. Sydney, Canberra, Adelaide 1-2 business days for delivery. Gold Coast, Brisbane, Northern NSW 2-5 business days for delivery. Perth, North Queensland 4-7 business days for delivery.

We will give a full unconditional refund on the price of any product purchased (exclusive of postage) when the product is returned to us.

Living Earth Pty. Ltd. will not commence processing the refund or exchange until the returned goods are received. Returns will only be accepted by Living Earth Pty. Ltd. if they are sent by prepaid parcel post.

A refund can only be made to the credit card used to make the purchase and will be for the product only.